Terms of service

FLAK & TRACK

Last updated: 16 October 2026

1. About These Terms

These Terms of Service apply when you visit or purchase from the Flak & Track online store. The store is operated by Flak & Track, a UK sole trader.

By using our website or placing an order, you agree to these Terms of Service and the policies referred to in them. Please read them before placing an order.

Nothing in these Terms takes away any legal rights you have as a consumer under UK law.

2. Eligibility and Accounts

You must be legally able to enter into a binding contract to place an order with us.

If you allow a minor in your care to use a device you own, purchase or manage to access our website, you are responsible for that use to the extent permitted by law.

You must provide accurate and up-to-date information when placing an order or creating an account. You are responsible for keeping your account login details secure and for activity carried out through your account, except where the law provides otherwise.

3. Products, Images and Descriptions

Flak & Track sells products including mugs, coasters, posters and T-shirts featuring vintage-inspired artwork and designs.

We make reasonable efforts to show product colours, designs, sizes and other details accurately. However, colours may appear differently depending on your screen, and minor variations in printing, materials or production may occur.

Please read each product description and check the available sizes, options and specifications before ordering. Any important differences between product options will be explained in the relevant product listing.

4. Orders and Contract Formation

When you place an order, you are making an offer to purchase the products selected.

You should check your order details carefully before submitting it. Our order confirmation email acknowledges receipt of your order; it does not necessarily mean that the order has been accepted.

A contract is formed when we accept your order. If we cannot accept an order, for example because a product is unavailable, a pricing error has occurred or there is a problem processing payment, we will contact you and refund any payment taken for an order we do not fulfil.

We reserve the right to refuse or cancel an order where there is a lawful reason to do so. We will not use this right to avoid our legal obligations to you.

5. Prices, Payments and Taxes

Product prices and any applicable delivery charges will be displayed before you complete your purchase.

Payments are processed through the payment methods made available at checkout. You must be authorised to use the payment method selected.

Flak & Track is not currently registered for VAT. We will update our pricing and business information if our VAT status changes and registration becomes applicable.

If a genuine pricing error is discovered after an order has been placed, we will contact you before proceeding. If we cannot agree a lawful way to fulfil the order, we will cancel it and refund any payment taken.

6. Production and Fulfilment

Our products may be produced on demand after an order is placed. We use Printful as a third-party production and fulfilment provider for applicable products.

Production and fulfilment arrangements may vary by product. The use of a third-party provider does not remove our responsibility to you for fulfilling your order in accordance with your contract and applicable consumer law.

7. Delivery

Available delivery options, estimated delivery times and delivery charges will be shown during the ordering process or in the relevant product information.

Delivery estimates are not guaranteed dates unless expressly stated as such. Delays may occur because of production issues, courier problems, weather or other circumstances.

We will keep you informed if we become aware of a significant delay. Unless a different period has been agreed with you, goods will be delivered within the period required by applicable law.

If your order has not arrived, please contact us at flaktrackstore@gmail.com so we can investigate.

8. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are explained in our Return and Refund Policy, which forms part of the information provided for purchases from our store.

For most goods bought online, UK consumer law gives eligible consumers 14 days from the day after receiving the goods to notify the trader that they wish to cancel, followed generally by a further 14 days to return them. Certain legal exceptions apply, including to qualifying goods made to the consumer's specifications or clearly personalised.

The fact that an item is made to order does not, by itself, remove the legal right to cancel.

Where a change-of-mind return is permitted, any return postage arrangements will be explained in our Return and Refund Policy. Faulty, damaged, misdescribed or incorrectly supplied products are dealt with in accordance with your statutory rights.

Please consult our Return and Refund Policy for the procedure for contacting us and requesting a return or refund.

9. Faulty, Damaged or Incorrect Products

Products must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for purpose and as described.

If your product arrives damaged, faulty or different from what you ordered, contact flaktrackstore@gmail.com with your order number and a description of the issue. Photographs may help us investigate, where appropriate.

We will consider the issue and explain the available next steps. Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction, refund or another remedy.

Nothing in these Terms limits your statutory rights.

10. Intellectual Property

Unless otherwise stated, the content of our website, including our branding, logos, original artwork, product designs, text and graphics, is owned by or licensed to Flak & Track.

You may browse our website and purchase products for personal use. You must not reproduce, distribute, commercially exploit or use our protected content without the necessary permission, except where the law allows it.

Some designs may be inspired by historical imagery or public-domain material. The status of individual historical works, photographs, symbols and other elements may differ. We do not claim ownership of third-party material where we do not hold those rights.

If you believe content on our website infringes your intellectual property rights, please contact flaktrackstore@gmail.com with details of the material and your concern.

11. Reviews and Customer Submissions

If you submit a product review, comment, photograph or other content to us, you must have the right to share it and must not submit anything unlawful, misleading, abusive or infringing another person's rights.

You retain ownership of content you create. By submitting content to us, you give us permission to use, display and reproduce it for purposes connected with operating, promoting or improving our store, subject to applicable law and any permissions required for the particular use.

We may remove or decline to publish content where we have a reasonable and lawful basis to do so. We will not knowingly present fake reviews or misrepresent customer feedback.

12. Third-Party Services and Links

Our website may use third-party services, including Shopify, Printful, payment providers and delivery companies. We may also provide links to external websites.

Those services may be subject to their own terms and privacy policies. We are not responsible for the content or operation of independent external websites.

However, using a third-party provider does not remove any responsibility Flak & Track has to you under your purchase contract or applicable law.

13. Acceptable Use

You must not use our website in a way that is unlawful, fraudulent, harmful or likely to disrupt the website or its security.

You must not attempt unauthorised access to our systems, introduce malicious software, interfere with other users or misuse our website to infringe another person's rights.

We may take reasonable and lawful steps to protect our store, customers and services if misuse occurs.

14. Website Availability and Information

We aim to keep our website available and its information accurate, but we cannot guarantee uninterrupted access or that every page will always be free from errors.

We may update product listings, correct mistakes or make reasonable changes to the website. Such changes will not remove rights already acquired under an accepted order.

General information on our website is provided for information and shopping purposes. If a description or statement forms part of your purchase contract, your legal rights relating to that description or statement remain unaffected.

15. Warranties and Statutory Rights

We aim to provide products that meet the descriptions and specifications shown in our store and the standards required by law.

Except for any express product guarantee we provide, we do not offer additional guarantees beyond those stated in the relevant product information.

This does not exclude or reduce any rights or remedies you have under applicable law. In particular, nothing in these Terms excludes or limits your legal rights concerning faulty, misdescribed or unsuitable goods.

16. Liability

We are responsible for meeting our obligations under your purchase contract and applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer rights that cannot legally be excluded or limited.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for losses arising from use of our website in a way that we could not reasonably anticipate.

This section does not affect any rights or remedies you may have under applicable consumer law.

17. Indemnity

If you use our website in breach of these Terms or applicable law and that causes us a loss or a third-party claim, you may be responsible for the loss to the extent that the law permits.

This section does not make you responsible for losses caused by our own breach of contract, negligence or unlawful conduct, and it does not override any mandatory consumer protections.

18. Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Information may be used to process orders, arrange production and delivery, provide customer support, manage payments, prevent fraud and meet legal obligations.

Where necessary, information may be shared with service providers involved in operating the store and fulfilling your order. Further details, including information about your rights, are provided in our Privacy Policy.

19. Complaints and Customer Support

If you have a question or complaint about a product, order or these Terms, please contact us at flaktrackstore@gmail.com.

Please include your order number, where applicable, and enough information for us to understand the issue. We will review your message and aim to respond within a reasonable time.

We will try to resolve complaints fairly and in accordance with our legal obligations. You may also have rights to seek advice or pursue remedies through appropriate consumer or legal channels.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be published on our website with its updated date. Changes will generally apply from the date they are published.

Changes will not retrospectively remove rights you already have under a contract formed before the change. If a change affects an existing order, we will deal with it in accordance with the contract and applicable law.

21. Suspension or Closure

We may suspend access to some or all of our website where reasonably necessary for maintenance, security, prevention of misuse or other legitimate operational reasons.

We may discontinue a product or close our store. If we cannot fulfil an order that we have accepted, we will contact you and provide any refund or other remedy required by your contract and applicable law.

Closing or changing the website does not remove rights or obligations that already exist under an order.

22. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only as far as legally necessary. This does not affect any mandatory consumer rights.

23. No Waiver

If we do not enforce a provision of these Terms immediately, that does not mean we have permanently given up the right to enforce it later.

Any waiver must be consistent with applicable law and does not remove rights that cannot legally be waived.

24. Entire Agreement and Related Policies

These Terms, together with the relevant product information and the policies referred to on our website, explain the terms applying to your use of our store and purchases from us.

Our related policies include our Contact Information Policy, Return and Refund Policy and Privacy Policy.

If information in a product listing, order confirmation or related policy applies specifically to your purchase, it should be read alongside these Terms. Nothing in this section excludes information or rights that the law requires us to provide or preserve.

25. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection rules require the application of another law.

If you are a consumer living elsewhere in the UK, you retain any mandatory protections available to you under the law applicable to your circumstances.

Any dispute will be dealt with by the courts that have jurisdiction under applicable law. Nothing in this section prevents you from exercising a consumer right to bring a claim in a court that is legally available to you.

26. Business Details and Contact Information

Flak & Track is a UK sole-trader business.

Our business contact details, including our postal address, are provided in our Contact Information Policy.

The postal address given for business correspondence is not automatically a product-return address. Please contact us before sending any return so we can explain the appropriate procedure.

27. Questions About These Terms

If you have questions about these Terms of Service, please contact:

Flak & Track

Email: flaktrackstore@gmail.com

Our business contact details are also available in our Contact Information Policy.