Shipping policy

Shipping Policy

1. Order Processing and Fulfilment

Flak & Track products are made to order. Once you place an order, the relevant items are sent to our production and fulfilment partner, Printful, for production and dispatch.

Production times can vary depending on the product, order volume and seasonal demand. Any production and delivery estimates provided are intended as a guide and are not guaranteed delivery dates.

Production typically takes 2-5 business days, followed by standard courier delivery times.

2. Shipping Costs and Delivery Area

We currently offer delivery within the United Kingdom only.

Free shipping is available on eligible products where this is clearly stated on the product listing or confirmed at checkout. Products or orders that do not qualify for free shipping may incur a delivery charge. Any applicable shipping charges and available delivery options will be displayed at checkout before you complete your purchase.

If an order contains multiple products, shipping costs and free-shipping eligibility will be determined by the applicable shipping rates and rules shown at checkout.

3. Delivery Estimates

Delivery times depend on the products ordered, production time, delivery destination and courier service.

Where available, estimated delivery times will be displayed at checkout or provided in relevant order communications. These estimates are a guide rather than a guaranteed delivery date.

If your order is significantly delayed, please contact us by email so that we can investigate with our fulfilment partner and provide an update.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

If your order is dispatched in separate shipments, you may receive more than one shipping confirmation email, each with its own tracking details. Tracking information may take some time to update after dispatch.

5. Orders Containing Multiple Products

Products in the same order may be produced or dispatched separately. As a result, your order may arrive in multiple parcels at different times.

Any applicable shipping charges and free-shipping eligibility will be shown at checkout.

6. Damaged, Incorrect or Missing Orders

If your order arrives damaged, you receive an incorrect item, or your order has not arrived as expected, please contact us by email at Flaktrackstore@gmail.com.

Please include your order number and a description of the problem. For damaged or incorrect items, please also include clear photographs of the item and its packaging where possible. This information will help us investigate the issue with our fulfilment partner and determine the appropriate next steps.

We will review the details and work with our fulfilment partner to resolve the issue where appropriate. This process does not affect your statutory rights under UK consumer law.

7. Contact Us

For shipping questions or assistance with an existing order, please contact us by email at Flaktrackstore@gmail.com. Please include your order number where applicable so that we can assist you more efficiently.